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Our Delivery Services


Delivery Service from Bisley Direct Limited

We care about Delivery and want to make sure we get products to you in perfect condition

The Delivery Options we provide:

Courier to Door by UPS


Full Delivery to place of use by 2 man teams with full unwrap, checking and packaging removal


Where products have delivery options you can choose this at checkout when you input your postcode.


Our service is as follows:

How long will delivery take?

On the product page for every item, you will see the delivery time for your selected options.

Please note that delivery times are estimated and deliveries to northern areas of Scotland may take a little longer.

Where multiple products with different lead times are ordered, the longest lead time of any individual product will apply across the whole order

All of our items are made in the Bisley factory right here in the UK.

While some products are available in stock, most are made to order and this can result in a slightly longer lead time

On All large items delivery is 2 man as standard with:

Delivery to place of use:

Lifts must be available for 2nd floor and above deliveries

Customers must make sure that there is adequate access and room for large items

Most products are welded/manufactured assembled so are large, make sure there is plenty of room

Unwrapping of products

Checking of products

Removal of packaging

Products must be signed for and any unlikely damages noted on the delivery note.

Please note we can leave items in the packaging but you will be asked to sign a disclaimer for any damages. Please note Bisley Direct Limited is Not liable for damages after delivery

On small items, we use UPS to deliver to your door with

Notification of delivery with tracking


Delivery is free on all orders in England & Wales
There is a delivery surcharge for all Scotland postcodes as our Scottish Delivery partners have a higher charge but the same great service and the price is shown at checkout when you put your postcode into the form.
Unfortunately, we’re not able to deliver to offshore postcodes, Ireland, or any other country at this time
The majority of products are delivered with the free unwrap and deliver to a place of use service.
This is a professional home/office delivery solution that works as follows once we have processed your order:
You will receive an e-mail confirmation of your order once we have received it
Within one or two days for stock orders, you will receive a phone call or e-mail notifying you of the delivery date.
Delivery will only be booked if confirmation is received
If you cannot accept the delivery date offered we will re-schedule the delivery as long as no confirmed booking has already been made
For made to order items you will be contacted once we have the stock in our warehouse usually within 12 to 16 days
The delivery is planned for an agreed day and you will be given a 2-hour delivery slot the day before delivery, usually by text message.
We cannot guarantee am or pm deliveries
We do not currently offer a set day and our delivery teams do try and accommodate most issues,
however, we do reserve the right to charge for deliveries where customers are out after we have a confirmed booking or if you cancel less than 48 hours before delivery
The route is scheduled with a number of delivery points and the experienced teams know how long delivery will take
You will receive a call if the delivery is delayed.
Sometimes this does happen, but we do let you know

We will place the item(s) into the location you want to use it
Will remove all packaging and take it away
We will ask you to sign a delivery note and check the products
Any damages or issues must be noted on the delivery note

We recycle packaging to reduce landfills and help the environment
Will deliver between 7am and 7pm for homes but  normal business hours 8 am to 5 pm for companies
If you need weekends or fixed time slots charges will apply and are subject to agreement

The reason we have this service is so that you the customer do not:
Have to move heavy items
Get rid of waste
Have any transit damage as the items are signed and checked before the delivery team departs.
It would be cheaper for us to provide a lower service level but this does not provide the service you or the product deserve.
Our professional delivery service may be slightly longer than the next-day service offered by some other suppliers but we believe in quality and do not leave the product for you to unwrap and locate. This reduces damages and means we get it right first and every time. As important is the effect on the environment. We do not send empty vehicles with part loads and by offering a slightly longer lead time we are helping the environment.
Please note that
The area and access for delivery must be completely clear to allow access for the team to locate the product and work without hindrance.
Installation can only take place in the presence of the customer or customer representative at the delivery point.
It is the customer's responsibility to ensure delivery permits are available and current if applicable.
Charges will apply if:
The delivery team arrives on-site and no one is available to receive the delivery.
There is a re-delivery fee of £70 as the product has to be returned and re-delivered.
The delivery team arrives on-site and the designated area is deemed unclear or unsafe from a Health and Safety perspective.
Access is not available to the point of delivery.
We reserve the right to pass on reasonable charges for re-delivery if any of the above issues are raised.
We take the delivery seriously for you
Should you have a particular delivery requirement please enquire before placing your order.
For large orders and installations, we can provide full quotes for you.
An additional charge will be levied for deliveries if you have predefined requirements, this is because the route may not be as effective and efficient.
We deliver to all of mainland UK postcodes, but surcharges as above may apply.
If you are lucky enough to live on Scottish Islands, Isle of Man, Channel Islands, Isles of Scilly, Northern Ireland or PO Box addresses,
please contact us for delivery quotes and lead times.